Need help with Vanwise? Write to us — we answer in English, Portuguese, German, French, Italian and Spanish, usually within 2 working days.
Email: vanwise@kernvox.com
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Subscriptions are managed by Apple: on your iPhone open Settings → [your name] → Subscriptions → Vanwise, or in the app go to Account → Premium → Manage subscription. Cancelling keeps Premium until the end of the paid period.
Sign in with the same account (Apple or email). Premium and your saved places live in your account. If Premium doesn’t show, go to Account → Premium and tap Restore purchases.
Check your measurements in Settings → Vehicle (height, width, length and weight). Maps don’t always have everything tagged: if a restriction is missing, report it with the + button on the map (Height limit) and write to us.
Open the place and use the alerts (closed, full, out of order) or write to us with the place name. We review every request.
In the app: Account → Delete account. Your account, email and saved places are deleted; comments and reports stay anonymous. An active subscription is cancelled in the App Store (see above).
Only what each feature needs. Read the Privacy Policy.
Traffic: Bison Futé / DIR (Licence Ouverte v2.0) and Verkeerscentrum Vlaanderen (Modellicentie Gratis Hergebruik). Traffic and mountain passes in Switzerland: Datenquelle: Verkehrsdaten-Plattform (VDP) ASTRA. Closures, traffic and mountain passes in Norway: Statens vegvesen (contains data under the Norwegian licence for Open Government data, NLOD). Closures and accidents in Germany: Autobahn GmbH des Bundes. Closures and mountain passes in Italy: CCISS Viaggiare Informati. Mountain pass status in France and Austria: Département de la Savoie (Savoie Route) and ÖAMTC. Closures and traffic in Spain: DGT (Dirección General de Tráfico), Open Data Euskadi and Servei Català de Trànsit. Closures and traffic in Portugal: Infraestruturas de Portugal. Traffic counts in France: transport.data.gouv.fr (Licence Ouverte v2.0). Road network in Switzerland: swisstopo. Fuel prices: Ministerio para la Transición Ecológica (Spain), prix-carburants.gouv.fr (France, Licence Ouverte v2.0), DGEG (Portugal), MIMIT (Italy, IODL 2.0), E-Control (Austria), goriva.si (Slovenia), Croatian Ministry of Economy, Federal Statistical Office (Switzerland), Statistisk sentralbyrå (Norway, NLOD), Govern d'Andorra, Government of Montenegro (data.gov.me), Serbian Ministry of Internal and Foreign Trade, ANRE (Moldova), ERC (North Macedonia), UK Government (Open Government Licence v3.0) and the European Commission's Weekly Oil Bulletin. Exchange rates: European Central Bank, National Bank of Serbia, National Bank of Moldova and National Bank of the Republic of North Macedonia. Wildfires: NASA FIRMS (VIIRS) and Fogos.pt. Low-emission zones: Green-Zones, Lisbon City Council (open data), transport.data.gouv.fr (ZFE, Licence Ouverte v2.0) and DGT. Elevations in itineraries: Open Topo Data (EU-DEM); itinerary highlights: Wikidata (CC0). Fuel prices in Germany: Tankerkönig (www.tankerkoenig.de), data from MTS-K, licensed under CC BY 4.0. Base map: © OpenStreetMap contributors (ODbL). Protected areas: ICNF (Natura 2000 and protected areas) and APA (Coastal Programmes) in Portugal; parks in Spain and France: European Environment Agency, Nationally designated areas (NatDA), licensed under CC BY 4.0. Suggestions of what to see and do in the itineraries: Wikivoyage (Wikivoyage contributors, CC BY-SA). Cloud forecast in Sun & Shade: MET Norway (Norwegian Meteorological Institute), licensed under CC BY 4.0. Wind and gusts in Wind & Awning: Deutscher Wetterdienst (DWD), ICON-EU model, licensed under CC BY 4.0. Weather on the map: Deutscher Wetterdienst (DWD), ICON-D2 and ICON-EU models, and MET Norway, licensed under CC BY 4.0. Sea conditions and tides at beaches: Generated using E.U. Copernicus Marine Service Information (https://doi.org/10.48670/moi-00017, https://doi.org/10.48670/moi-00016, https://doi.org/10.48670/moi-00027, https://doi.org/10.48670/moi-00054).